Privacy Policy
Last updated: 22/10/24
At Satlightltd, we are committed to protecting our customers’ privacy and complying with applicable data protection laws. This privacy policy explains how we collect, use, and protect your personal information.
1. Information Collected
We collect personal information when you interact with our site, including when you:
• Place an order;
• Sign up for our newsletter;
• Contact us through our customer service at Support@ssaltlight.com.
The information we collect includes:
• Contact information: Name, first name, email address, phone number, shipping and billing address;
• Payment information: Details of your credit card or other payment methods, securely processed by our payment service providers;
• Browsing information: IP address, browser type, pages visited, and other data collected through cookies to improve your experience on our site.
2. Use of Information
The information collected is used to:
• Process your orders: Validate, process, and deliver the ordered products;
• Improve customer service: Respond to your inquiries, handle returns, refunds, or complaints;
• Send communications: If you have subscribed to our newsletter, we will send you updates on our products, promotions, and special offers (you can unsubscribe at any time);
• Enhance the site: Optimize and personalize your user experience through browsing data.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share certain information with:
• Service providers: Trusted third parties who assist us in operating our site, processing payments, or shipping your orders, while ensuring the confidentiality of your data;
• Legal authorities: If required by law, we may disclose your information to competent authorities.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, or alteration. Credit card transactions are processed via a secure server with SSL encryption.
5. Cookies
Our site uses cookies to enhance the user experience and analyze traffic. A cookie is a small text file stored on your device that allows us to recognize you during subsequent visits. You can configure your browser to refuse cookies, but this may limit certain features of our site.
6. Your Rights
Under applicable law, you have the following rights concerning your personal data:
• Access and correction: You have the right to request access to your information and have it corrected if inaccurate;
• Deletion: You may request the deletion of your personal data unless we are required to retain it for legal reasons;
• Objection and withdrawal of consent: You have the right to object to the use of your data for marketing purposes and to withdraw your consent at any time;
• Data portability: In some cases, you have the right to request that your personal data be transferred to another service provider.
To exercise these rights, please contact us at Support@ssaltlight.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy unless a longer retention period is required or permitted by law.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Changes will be posted on this page, and the date of the last update will be indicated at the top of this page. We recommend regularly reviewing this policy to stay informed of any updates.
9. Contact
If you have any questions regarding this privacy policy or how your data is handled, please contact us at Support@ssaltlight.com.