Delivery Policy
At Satlight Ltd, we are committed to delivering your motorcycle helmets quickly and securely to provide you with the best possible experience.
Delivery Times
We process and ship orders within 2 to 5 working days from the confirmation of your order. Delivery times vary depending on your location:
• United Kingdom: 2 to 5 working days
• Europe: 5 to 10 working days
These times are indicative and may vary depending on the time of year, public holidays, and exceptional situations (transport delays, weather conditions, etc.).
Delivery Fees
Shipping costs are automatically calculated at checkout and vary based on the destination and the weight of the package. You can view these fees before finalizing your purchase.
• United Kingdom: £20
• Europe: £55
Shipping is free for any order over £250.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to track your delivery status in real-time via the carrier’s website. If you do not receive this email, please check your “Spam” folder or contact us.
Carriers
We work with reliable carriers such as Royal Mail, DPD, and Hermes to ensure fast and secure delivery.
Delivery Issues
If you encounter any issues with your delivery (delay, lost package, damaged item, etc.), please contact us at Support@ssaltlight.com or call us at +447418350270. We will do our best to resolve the situation as quickly as possible.