FAQ
- What types of motorcycle helmets do you sell?
We offer a wide range of helmets, including full-face, modular, open-face, and half-helmets. Each helmet is certified to meet the highest safety standards.
- How do I choose the right helmet size?
To determine the correct size, measure the circumference of your head using a tape measure, about 2 cm above your eyebrows. Refer to our size guide to find the helmet that fits you. If you have any doubts, feel free to contact us at Support@ssaltlight.com and +447418350270 for personalized advice.
- How long does delivery take?
Delivery takes approximately one week after your order is confirmed. We will send you a tracking email once your helmet has been shipped.
- Do you offer after-sales service?
Yes, we offer after-sales support for all our products. If you encounter any issues with your helmet, contact us at Support@ssaltlight.com and +447418350270, and we will do our best to resolve the issue.
- Can I return a product?
Yes, you have 14 days from the receipt of your order to return a product if it does not meet your expectations, provided it is in its original condition. Return shipping costs are the responsibility of the customer.
- What should I do if my helmet arrives damaged?
If your helmet arrives broken or damaged, please contact us immediately at Support@ssaltlight.com and +447418350270 with photos of the damaged product. We will offer you either an exchange or a refund.
- What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, etc.) as well as payments through secure platforms like PayPal. All transactions are secured with SSL encryption.
- Do you ship internationally?
At the moment, we only ship within [your country or region]. We hope to expand our service internationally soon.
- How can I track my order?
Once your order is shipped, you will receive an email with a tracking number, allowing you to follow the progress of the delivery.
- Do you offer warranties on your helmets?
Yes, all our helmets come with a [duration] warranty against manufacturing defects. If you encounter an issue, contact our customer service at Support@ssaltlight.com and +447418350270.
- Can I modify or cancel my order after confirmation?
If you wish to modify or cancel your order, please contact us as soon as possible at Support@ssaltlight.com and +447418350270. If the order has not yet been shipped, we will do our best to accommodate your request.